How it works?

April 27th, 2010

1. Website visitor clicks the Live Chat button on your website.
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2. Your chat window prompts visitor for name and email address.
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3. Chat request is routed to available operators based on their status.
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4. Operator receives chat request in Chat Operator Application including visitor’s name, visited page and geo-location.
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5. Chat begins between visitor and operator.
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6. Operator can access chats history in online control panel.
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